-15% CODE 'PROMO15'

FAQ

HOW TO ORDER

How to place an order?

After choosing the product, on the product page select the size (by clicking on it) and insert it in the cart by clicking ADD TO CART. From here you can proceed with the order or go back to shopping to select other products.

How to use a discount code?

You can use a discount code on checkout page by typing it in the DISCOUNT VOUCHER box and clicking on the SEND button.

How to pay?

Payment can be made with card, Paypal, 3 interest-free installments with Klarna, Satispay. By confirming the order you are automatically directed to the payment page. All major credit card and prepaid card circuits are accepted.

Is the payment safe?

The card payment process is entirely managed by Stripe's secure servers. All your data will be encrypted and transmitted in code by Stripe in order to make them completely unreadable.

SHIPPING AND DELIVERY

What are the shipping costs?

Shipping in Italy is express and it requires a 5€ shipping costs contribution for each order. Shipping in Italy is free for orders equal to or greater than 150€. Shipping outside of Italy have a cost of 15€ or 25€, depending on the destination. Shipping outside Italy is free for orders equal to or greater than 250€

What are the delivery time?

Delivery takes 3-6 working days. Longer times are expected for delivery on the islands or outside Italy. The customized products handcrafted by Unishoes.it foresee a realization time and an accumulated waiting queue before shipping. The estimated delivery date is present in each product sheet before purchase..

How can I find out where my package is?

When your order is shipped we will send you an e-mail that will allow you to follow the status of the shipment of your package.

What happens if I am not at home when my package is delivered?

If you are not at home when the courier passes, a second delivery attempt will be made the next working day. To avoid delays in delivery, we invite you, as far as possible, to have your orders delivered to manned addresses during the day.

RETURN

How to return an item?

To return an item it is necessary to contact us by writing an email to info@unishoes.it or directly from the CONTACTS page of the site, indicating the code of your order. You will have to send the products back to the address that will be communicated to you.
With the return a CREDIT VOUCHER will be issued with a value equal to the amount of the products purchased, which can be spent on the site Unishoes.it within one year of issue. The voucher will be credited to you as soon as we receive your return, and can be used in a single solution. It is not redeemable for cash, and once used, no further refund will be accepted. Refunds are not provided for products customized by Unishoes.it, as original products are irreversibly altered after receiving orders.

The deadline for making the return is 14 days from receipt of the products. The returned products must pervernir us no later than 14 days from the request. The return costs are charged to the customer. For the return to be accepted, the products must be completely intact, unused, in their original packaging (not damaged or altered), and complete with labels and any parts that compose them. Returns that do not comply with these conditions will not be accepted. Returns will not be accepted for products made on request and not offered on the site.